April 20

Task 1:

Listen to the following telephone conversation in which a patient is apologizing for missing an appointment. As you listen, fill in the blanks.

Hospital: Good morning. Princess Margaret Lung Scan Study.

Patient: Oh, hello. I had an appointment for a lung scan on Monday and I’m
…terribly…………..sorry but I …missed………the appointment. I apologize. I just didn’t notice it on my …calendar…

Hospital: Okay. May I have your name, please?


Patient: Yes, it’s Vivian Bryce – that’s B-R-Y-C-E. My appointment was for 9:45 a.m. on Monday the 12th. I was would if I could possibly schedule………….?

Hospital: Let’s see. How about Wednesday the 21st at 9:15 am ?

Patient: No, I’m not able on the 21st. Do you have …any times……. on Friday the 23rd?

Hospital: 
Yes, how about 10:30 a.m.?

Patient: Perfect. So that's Friday the 23rd at 10:30 a.m. Bye.

Hospital: Bye.

Task 2:

Complete the table below with the expressions used to apologize and the explanation used in the above telephone dialogue.

Apology	Explanation
I’m terribly sorry but I missed the appointment. I apologize.	I just didn’t notice it on my calendar.