April 27, 2016

Task 1:

Listen to a talk and take notes of seven key points and supporting details. Compare your notes with a partner. 

Before you consider signing a contract ...  - make sure you shop around: comparing  prices, guarantees, and warranties, the duration of contract, any terms or conditions that are important  ask 3 companies to compare before signing for services -know who you are dealing with: research this company to see its reputation. world of mouse or reference

When signing a contract ...  - never feel pressure to sign the contract right away: offer once a life time special deal and they won't offer it again.  - always get it in writing, never rely on verbal promise: don’t hesitate to cross out some parts of agreement that you don’t agree with. Make sure any of these changes  are initialed of all parties before you sign. also fill in any blank spaces so other detail can't be added without your permission or your knowledge  - read the fine print: if you don't understand any of terms or conditions, ask questions.  - if or how you can get out of contract: cooling off period, check the consumer service act

Task 2:

Listen again and answer the questions. 

1.    What can prevent you from getting the best possible service and price?

    people don't do the research enough 

2.    What are the potential consequences of not performing due diligence?

         -ripoff

  - spend more money.

3.    What signals should you be wary of when a contract is involved?

- sales put pressure on consumers.

4.    What can help prevent misunderstandings or fraud when you sign a contract?

- people has to do some research about this company or service in order to see their reputation or get a reference letter if it was referred from your friends or family members. 

5.    What is contained in “the fine print” and what are the consequences of not reading it?

- some terms or conditions of the contract

- the contract can't be changed or broken unless you and your parties both agree with the new terms. 

6.    What points does the speaker make about the language of contracts?

Plain language in published communication this means language that the average person understands rather than the complex legal and technical jargon that has been traditionally used. More and more business are slowly coming on board, so we are moving in the right direction 

7.    Explain the term direct agreement and give an example of a personal development service agreement.What do both of these agreements have in common?

direct agreement:  door to door selling situation. 

a personal development service agreement: gym membership contract 

8.    What are the potential consequences of cancelling a contract?

if people cancel the contract over time, both parties has to agree with it otherwise you will be charge in most of time. Or they will spent more money and time to hire a lawyer even going to the court. 

9.    What will help protect you if there is a breach of contract?

 keep a copy about contract

Task 3:

Fill in the following table and add any new idioms/vocabulary that you have picked from the talk.

Key vocabulary	Meaning	Sentences
party	One group, difference side of the contract
offer	The agreement conditions for a contract.
acceptance	To check and accept.
consideration	Thank about.
terms	The conditions.
conditions	The state of something
disclaimer	A statement that denies something
cooling-off period	some days for calm down and thank about it carefully
regulated sectors	The 3rd party organizations.
small claims court	The court which deal with the business not more than $25000.
estimate	Calculation the cost or value
recourse	The rights to ask for all belong to you.
buyer’s remorse	Buyer thinks it is a wrong decision.
arbitration	To charge
retainer fee	The fee that holds something in some places.
Verbs and verb collocations
to be bound by	To be limited
to be subject to	To be title with
to breach	Break
to sue	Go to the court.
to file a complaint	Send a official complaint to somewhere
to resolve	Deal with
to perform due	The date when it done	This contract has already to perform due.
diligence	hard work or study.	Singe contract need diligence.
to disclose	Open
information	The content
be liable for	Response for
to reserve the right	Keep the right to doing something.

April 25 2016

Task 1:

Listen to a dialogue between a customer and a restaurant manager. Answer the questions below.

1. What product or service does the customer enquirer about? What are her general requirements? 

Their family is going to host a family dinner in the restaurant. It's her parents 40th wedding anniversary party. There are 30 people. June 5th Friday evening.  

2. What are the specific items that the customer would like to have included in her order? How will the manager accommodate those needs?

she booked the party on Friday evening on Jun 5th

vegetarian menu

light dessert with fruit on the top. 

The manager offered a private dinner room which is for 50 people. they can set up long tables for people of 30. there is standing room for drinks before the dinner. 18 adults.

it's wheelchair accessible. kids are from 4months -10 years. 

3. Underline the items from the menu that are not mentioned in the conversation:

• mini pizzas • drinks • steak • Caesar salad • cream filling

4. What is the final order that the manager wants the customer to confirm?

appetizer, green salad.  

5. How and when will the order be finalized?

he will call back in one hour by phone. mary lee and 555-488-6666

6. How would you describe the manager’s style of customer service? Give reasons.

Very professional and polite. flexible and accommodating 

Task 2:

Listen to the recording again. Record the phrases and expressions you hear. Then, with a partner, add your own expressions to the list.

Asking for information: I'd like to know,Could I have? Would you tell me ? What about......?

Clarifying information: Let me repeat the number!

Changing the topic:  How about ......?

Closing the conversation: I'll back for you shortly

Task 3:

Locate information relating to each of the situations above. Go to the home page of the Ontario Ministry of Small Business and Consumer Services, and then click on then Your Rights. There are four categories, within your groups, write a quick summary, and then present your findings to the class.

    

In Ontario, many of our rights as a consumer are set out by the Consumer Protection Act (CPA) and other consumer protection legislation that cover the most common consumer transactions.

1.Cooling-off period

You have a cooling-off period when you sign contracts:

You can cancel the contract anytime within the cooling-off period by writing a cancellation letter to the business. Any agreements you made with the purchase, like financing plans, will also be cancelled.

You don’t need to give the business a reason for cancelling. For most contracts, the company has 15 days to return your money. For payday loans, the company has to give you a refund within 2 days.

If the contract was for a product, they are responsible for picking up the product or paying for it to be picked up if they want it back.

2. Misrepresentation

It’s illegal for the business or individual to give you false information about themselves or the product or service they offer. If you have a contract with a business or individual that has misrepresented their product or service, you can withdraw from the contract within 1 year. 

3.Delivery of goods

Under the Consumer Protection Act, when you order a product, it must be delivered within 30 days of the promised delivery date or you can ask for a refund. However, if you choose to keep the item that was delivered late, you lose your right to get a refund for it.

You also can’t be charged for receiving an item or service that you did not request. You can use the item or throw it away.

4.Your rights under a contract

When you sign a contract with a business or individual to buy or lease products or services, the Consumer Protection Act protects you from unfair practices.

But always remember to read and understand the terms and conditions before signing.

April 21

Task 1:

Listen to segments of eight telephone conversations. Discuss the questions below.

Conversation 1: What message does the tone of the speaker convey? Why?

She  was very angry because she wanted to complaint about  service with a manager. 

Conversation 2: Describe Elena's tone. Describe Adam’s tone at the end of the conversation.

Eleni was angry because Adam didn't answered  Eleni's phone call.And Eleni didn't believe Adam's explain.

Conversation 3 and 4: Compare the tone in the two conversations. How are they different?

Gus was in trouble  they had to fix

The manager had some information to inform to Gus. there was nothing  happened.

Conversation 5: Describe Greg Milne’s intonation. What impression of Greg would you have if you received this message on your answering machine?

He seems that he is not happy. I would think there were some problems about fees.

Conversation 6: Describe the caller’s tone. What kind of impression does she make?
Would you consider ordering this product based on the sound of her voice? Why?

The caller's tone was very excited but she is not interested in it. I will consider ordering it if I need, because his tone sounds like this was very good product

Conversation 7, 8: Which words are emphasized in each conversation? Why? How would you emphasize the words in Tom’s sentences?

Tuesday, Thursday

teller home, tap home. 

April 20

Task 1:

Listen to the following telephone conversation in which a patient is apologizing for missing an appointment. As you listen, fill in the blanks.

Hospital: Good morning. Princess Margaret Lung Scan Study.

Patient: Oh, hello. I had an appointment for a lung scan on Monday and I’m
…terribly…………..sorry but I …missed………the appointment. I apologize. I just didn’t notice it on my …calendar…

Hospital: Okay. May I have your name, please?


Patient: Yes, it’s Vivian Bryce – that’s B-R-Y-C-E. My appointment was for 9:45 a.m. on Monday the 12th. I was would if I could possibly schedule………….?

Hospital: Let’s see. How about Wednesday the 21st at 9:15 am ?

Patient: No, I’m not able on the 21st. Do you have …any times……. on Friday the 23rd?

Hospital: 
Yes, how about 10:30 a.m.?

Patient: Perfect. So that's Friday the 23rd at 10:30 a.m. Bye.

Hospital: Bye.

Task 2:

Complete the table below with the expressions used to apologize and the explanation used in the above telephone dialogue.

Apology	Explanation
I’m terribly sorry but I missed the appointment. I apologize.	I just didn’t notice it on my calendar.